Tora Closet – Return & Refund Policy
At Tora Closet, we strive to ensure you are completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted within 14 days from the date of delivery.
- Eligible products for return include:
- Shirts
- Shorts
- T-shirts
- Jeans
- Sweatshirts
- Products must be unused, unwashed, and in their original condition with tags intact.
- Sale items, gift cards, or personalized/customized products are non-returnable.
2. Return Process
- Contact our Customer Support to initiate a return.
- Pack the items securely in the original packaging or suitable alternative.
- Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method. Shipping costs are non-refundable.
4. Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange for a different size, color, or style, please contact Customer Support to arrange.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery.
- Provide photos and a description of the issue.
- We will either replace the item or issue a full refund, including original shipping costs.
6. Important Notes
- We reserve the right to refuse a return if items are not in their original condition.
- Keep your proof of purchase and shipment tracking until your return is fully processed.